Order Process

HOW TO ORDER

HOW TO ORDER

In order to begin production on your order, please follow the steps below and review our Terms and Conditions before placing an order. If you have any questions or concerns PLEASE EMAIL US at info@jackbrosports.com  and one of our friendly and knowledgeable staff will be more than happy to assist you

ORDERING STEPS:

Step 1:

  • Visit our website to choose the style of uniform and submit a REQUEST FOR A FREE GRAPHIC DESIGN online Or email us any design you like (include your team name, color, and logo with your email)
  • Our design team will email your free mock-up within 24 hours. Once you approve the final mock-up and you are ready to order, email us your roster with the info (Player uniform sizes, numbers, name (if applicable) When replying to the email please also includes the following information: Your name and shipping address, need by date

Step 2:

  • After we receive your roster, your invoice will be created and emailed to you. Please review it and when you are ready to make the payment you can use the payment options located on your invoice to pay online or you can contact our customer service to pay via credit/debit card. We accept the payment options below:
      Credit/Debit card (visa/master/American)
    • Bank Wire Transfer
    • Money Gram
    • Western Union

Step 3:

  • After we receive your payment, we will send your Order Detail within 24 hours or less. Please review it and reply to our email confirming that your ORDER DETAIL is correct or we need to make any changes. Once you confirm the Order details, we will start your order and any last changes may not be possible for us to do. Tracking number(s) for your order will be emailed to you once we ship out your order, or contact our customer support to check on the status of your order

We also offer 100% OFF ON CUSTOM UNIFORM SAMPLE. If you order your own customized sample uniform, we will apply the 100% refund for the cost of the sample towards your next invoice, when you place the whole order. (7-10 day turnaround time for a rush order)

** For questions and information regarding our policy for returns, corrections, exchanges, graphics/designs, cancellations, credit/payment, check, processing/shipping time, uniform care instructions, and additional add-on orders, please refer to our FAQ’s and Terms and Conditions**

Online Inquiry: Please visit our site or you can send your questions via email at info@jackbrosports.com (24 hours a day, 7 days a week)

Email Inquiry: info@jackbrosports.com